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February 2022 Volunteer Spotlight - Nancy Chin Lam

For a quick introduction, what is your elevator pitch of yourself?
Currently, I'm a director of program management for the B2B and Professional portfolio at Blackhawk Network which is prepaid card industry.  For 10 years, at Blackhawk Network, I learned and managed about custom partner integrations, system migration as well as building a new fulfillment ordering system.  I'm a strong and passionate servant leader and love to promote collaboration and transparency for all levels.
 
Who is Nancy at home and/or outside of professional space? What do you do for fun?
I'm addicted to Nintendo Switch fitness boxing or any workout before my workday starts so that I don't stress the "small stuff" at work so easily.  I love to try new dishes and wine as well as I try to cook new recipes.  I love game nights or watching movies with my family.
 
When did you start volunteering with the chapter, and most importantly, why did you join PMI-SFBAC?
I started volunteering with the Chapter back in 2017 for about a year and a half, took a break, and re-joined back in 2019.  Then in April 2021, I volunteer to be the COO.  I initially joined so that I can learn what it takes to be in Marketing as a learning opportunity.
 
What were your first impressions of the chapter and its volunteers?
The chapter and volunteers are amazing and professional.  I'm still awe-struck with all of them who are selfless and want to make an impact on the chapter.
 
What was the biggest challenge you faced as a volunteer for PMI-SFBAC? How did you conquer it?
Time!  Often times I have to work early and/or evening to support my current job and then squeeze in between making dinner for the family while volunteering.  Starting 2022, I've adjusted and blocked days and times for volunteering while still managing between either making dinner or getting take-out.
 
Bonus Qs: 
What is your secret or super Project Management power? Why?
Whenever I'm assigned to a new program or project, I need to understand the E2E flow from the systems.  This helps me to think and see the big picture and ask the right questions to both technical and business folks.

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