CRM 101 with Salesforce.com
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Description |
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This introductory, instructor-led, online class is designed to give those new to the world of Customer Relationship Management a quick leg up with the essential core concepts of CRM, and how such systems can help centralize, track, automate and streamline interactions with your customers, and provide your organization with greater visibility into its marketing, sales, and customer support efforts. |
Jay Ashford
Jay Ashford has almost 25 years' experience in the information technology domain, and 12 years' experience as a consulting IT project manager and business analyst. For five years, he worked as an engineer and manager in the IT department at Salesforce, and subsequently worked for a platinum Salesforce consulting partner, where he participated in several Salesforce implementations for a variety of clients.
Since 2011, he has maintained his Certified Salesforce Administrator designation, and currently holds PMP and ACP certifications from PMI.org, CSM and CSPO certifications from scrumalliance.org, and Certified Business Analysis Professional (CBAP) certification from IIBA.org. He earned a BA degree in political-economics from UC Berkeley in 1992, and a Master of Business Administration from St. Mary's College of California in 2009.
General Events Refund & Cancellation Policy
Paid Events
Registrations for paid events are non-refundable once completed unless explicitly mentioned on the event card above. We encourage participants to confirm availability prior to registering.
If the Chapter cancels or reschedules a paid event, registered participants will be notified and provided with available options, which may include a refund or transfer at the Chapter’s discretion.
Participants who do not attend a registered paid event (“no-shows”) are not eligible for a refund, credit, or transfer.
Free Events
We understand that plans may change. If you are unable to attend a free event, we kindly ask that you cancel your registration in advance whenever possible. This allows others the opportunity to participate and helps our volunteers plan more effectively.
It is no longer possible to register for this event
