July Evening Event - A Winning Combination: Human Centered Design and Performance Improvement

July 24, 2018
5:30 PM - 8:30 PM
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Wells Fargo Learning and Event Center (Annex)
333 Market Street
San Francisco, CA 94105


A Winning Combination: Human Centered Design and Performance Improvement


Performance improvement methodologies can be considered as the backbone of healthcare quality and patient safety improvements occurring over the past two decades. Healthcare organizations pursue excellence by systematically identifying improvement opportunities and implementing initiatives to eliminate defects and enhance existing care processes and pathways.

Over the years, as the concepts, principles, tools and techniques of various improvement methodologies demonstrated their value in a wide range of disciplines and organizations, they began to be codified into easily taught and implemented packages designed for either a particular system or for a particular audience of practitioners. Chief among these are:

  • W. Edwards Deming – System of Profound Knowledge
  • Joseph Juran – Pareto Principle and Juran Trilogy
  • Taichii Ohno – Toyota Production System (5 core principles)


What ALL these approaches are in agreement with is that the key focus in any effort to improve a system, its processes, or its results/products/services is to begin with the patient, the customer, the people doing the work. Human-centered design (HCD) supports PI and allows a more complete understanding of people and supports patients, family members, staff, and providers in collaborating to understand ambiguous challenges and develop innovative solutions to address them.

How can organizations successfully leverage both systems-based change management from performance improvement and human-centered approaches to understanding problems and finding solutions?


1.5 PDUs (Technical: TBD, Leadership: TBD, Strategic: TBD )

Event Agenda:
5:30PM – 06:00PM          Registration
6:00PM – 6:45PM            Networking, Appetizers
6:45PM – 7:00PM            Chapter Announcements
7:00PM – 8:30PM            Featured Speaker
8:30PM                           Adjorn

Bryan Collins is a Six Sigma Master Black Belt in the San Francisco Bay Area.  He is instrumental in consulting, coaching, mentoring and supporting the Kaiser Permanente organization. Currently, Bryan is leading the High Reliability Operating Model (HROM) initiative for Kaiser Permanente in which Bryan is working to create a shared operating model across the eight regions of Kaiser Permanente and improve performance in safety and experience. 

Bryan has over 15 years of experience, delivering results for various clients and organizations such as Kaiser Permanente, McKesson, Microsoft Corp., IBM, General Motors, Amazon.com, NBC Universal, Comcast, Time Warner Inc., United Parcel Service, AT&T, Sprint, and ABB, to name a few. Bryan has served as a key liaison between business and technology providers, forging business ideas into concrete requirements and solutions, focusing the majority of his time helping clients to improve business/financial processes (HR, Finance, Accounting, Payroll, Logistics, Supply Chain Management).

Bryan is skilled at implementing software systems and efficient business and IT controls, establishing effective documentation, and ensuring compliance with regulatory obligations. He is a highly motivated business partner with a reputation as a dynamic, innovative professional with a proven track record in designing, developing, and delivering successful cost-effective, high-performance business processes, technology and information systems solutions for his clients.

Bryan holds a BS (Hampton University) and an MS (Drexel University) in Computer Science and holds his Project Management Professional (PMP), Certified Business Analyst Professional (CBAP), and Lean Six Sigma Master Black Belt (CSSMBB) certifications.  Also, Bryan is an active member of the National Association of Black Accountants.

Cancellation and No-Show Policy:

If you have made a reservation and find that you will be unable to attend, please send an email to coo@pmisfbac.org and cancel your ticket as early as possible.  All cancellations are subject to a minimum $15.00 fee if done at least 5 days before the event.  Cancellations after July 19, 2018 are subject to full charge to ensure the Chapter does not incur excessive expenses.



$45.00 Member
$30.00 Earlybird rate before July 15

$60.00 Guest
$45.00 Earlybird rate before July 15