Feedback, Motivation, and Difficult Conversations


June 13, 2020 | 9:00 AM PDT - 5:00 PM PDT
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Feedback, Motivation, and Difficult Conversations will help project managers enhance their communication skills so they are able to provide their team members and stakeholders effective feedback. Being able to communicate directly with the intention of motivating successful behaviors can help you evolve from micromanaging nag to a project leader. The second part of the course focuses on conversational skills that will help you refocus potentially explosive discussion moments and enable positive outcomes. The workshop is based on an interactive lecture format with individual and group exercises to practice the different skills introduced throughout the day.
  • Deliver direct feedback that will promote behaviors needed to achieve successful project outcomes
  • Identify different methods to motivate individuals and groups to demonstrate desired behaviors.
  • Demonstrate successful strategies to use when you find yourself in a potentially difficult conversational situation and need to think quickly for a response
What you will learn
Within the course of this workshop, you will learn how to deliver effective feedback, practice a variety of strategies, and handle potentially difficult conversational situations that will help your project team and stakeholders to work together to achieve successful project outcomes.
Who should attend
Project Managers, Program Managers, Team Leads
 7 PDUs (Technical: 0, Leadership: 3, Strategic: 4)
 Susan Schwartz, PMP

Throughout her career, Susan Schwartz led a variety of corporate and government teams through organizational change and technology transformation. Her change toolbox combines process review, crucial conversations, Emotional Intelligence assessment, and knowledge sharing strategies. Susan helps technical people who are transitioning to leadership roles improve their people management skills. Too often project managers are promoted based on their technical skill proficiency without consideration of their managerial skills. She uses Emotional Intelligence as a tool for them to hone their skills to enhance feedback communication, relationship building, and diverse team development. She recently relocated to San Francisco from the Washington, DC area where she was an active member on the PMIWDC governance board and a frequent presenter. She is the author of Creating a Greater Whole: A Project Manager‘s Guide to Becoming a Leader.


Cancellation and No-Show Policy:

If you have made a reservation and find that you will be unable to attend, please send an email to Khaled Turkmani [email protected] and cancel your ticket as early as possible. All cancellations are subject to a minimum of $30.00 fee during the early bird. 

Cancellations after Early Bird duration are subject to full charge to ensure the Chapter does not incur excessive expenses.


$165.00 Member
$150.00 Earlybird rate before May 28

$185.00 Non-member
$170.00 Earlybird rate before May 28