Q) I am receiving SSO issues / I am having login issues?
ANS: Ensure your PMI credentials are working fine. Please note you need to be both a PMI & PMISFBAC member to access the secure portion of the website. If you’re not a member of PMI and PMISFBAC please use the non-member option to continue with your registration. If you have recently become a member, it can take upto 24-48 hrs for your data to sync between PMI & PMISFBAC. If the login issues still persist, please follow the following troubleshooting steps:
- Clear your cookies and cache.
- Update your browser. Install any mandated operating system updates.
- If using the Google Chrome browser, try opening up the chapter site on an incognito window.
- Try using a different browser or try logging on your mobile.
- Ensure there is no maintenance going on either the PMI or PMISFBAC site.
If you have tried all these and this does not resolve your issue please email the VP of Professional Development at firstname.lastname@example.org
Q) I attended an event / workshop but have still not received the PDU claim code?
ANS: PDU generation process goes through an approval process at PMI. The codes can take 8-10 days to be created and sometimes there can be delays in getting the codes to you. We strive to provide the code as soon as possible, sometimes just after the event. If you haven’t received the PDU claim codes within 2 weeks of the event please email the VP of Professional Development at email@example.com
Q) I have not received the login instruction for the event I signed up for. When will I get it?
ANS: Generally an email is sent right after the registration, please check your junk / spam folder. Also the login information can be found under your PMISFBAC profile under the My invoices > Preview section. For some events the login information will be sent a few days before the event. If you haven’t received the login instructions 1 day before the event please email the VP of Professional Development at firstname.lastname@example.org
Q) I cannot attend the event, what is the cancellation / no-show policy?
ANS: If you have made a reservation and find that you will be unable to attend, please send an email to email@example.com and cancel your ticket as early as possible. All cancellations are subject to a minimum $20 fee if done during the early bird period. Cancellations after the early bird or event starts are subject to full charge to ensure the Chapter does not incur excessive expenses. All refunds will be issued after two credit card-billing cycles. If you have any questions regarding the event, please send inquiries to firstname.lastname@example.org
Q) I am having technical issues logging into the virtual events. What can I do?
ANS: We use Zoom as the meeting platform. Most users have no troubles logging into the virtual events. Occasionally you can have issues due to your home / organizational security policies or outdated zoom software. Please test your system before the event on the zoom platform here - https://zoom.us/test and update your zoom software. To learn more about zoom please watch the zoom videos here. In case problems persist and / or you’re not able to connect please email the VP of Professional Development at email@example.com